1.1 By engaging with Old Malaya Travels and Tours, including accessing our website, making inquiries, or booking our services, you agree to abide by these Terms and Conditions.
2.1 To initiate a booking, customers must contact Old Malaya Travels and Tours through the provided channels.
2.2 All bookings are subject to availability. A non-refundable deposit is required to secure a reservation.
3.1 Payment details and deadlines will be communicated during the booking process.
3.2 Failure to make timely payments may result in the cancellation of the reservation, subject to the cancellation policy outlined in Section 4.
4.1 Cancellation requests must be submitted in writing.
4.2 The cancellation policy specifies refund eligibility, which may be subject to administrative fees.
5.1 Old Malaya Travels and Tours reserves the right to modify itineraries due to unforeseen circumstances, ensuring clients are informed promptly.
5.2 Alternative activities or arrangements of equal value will be provided whenever possible.
6.1 Clients are strongly encouraged to purchase comprehensive travel insurance to cover unforeseen events such as trip cancellations, medical emergencies, and lost or damaged belongings.
7.1 Clients are responsible for ensuring they are in good health and capable of participating in chosen activities.
7.2 Old Malaya Travels and Tours is not liable for health issues or injuries that may occur during the tour.
8.1 Old Malaya Travels and Tours is not responsible for the loss, damage, or theft of personal belongings during the tour.
8.2 Clients are responsible for adhering to local laws and regulations, and Old Malaya Travels and Tours is not liable for legal issues arising from client non-compliance.
9.1 Old Malaya Travels and Tours is not liable for disruptions or cancellations due to force majeure events, including natural disasters, political unrest, or other unforeseen circumstances.
10.1 Old Malaya Travels and Tours is committed to protecting client privacy. Refer to our Privacy Policy for details on data collection and usage.